How much does shipping cost?
Most items sent within Australia will fall under our flat rate shipping as follows:
Standard post: $8.95
Express post: $11.55
For beds or bulky items:
Standard post: $14.65
Express post: $16.95
Shipping is always free for orders over $150. We may offer free shipping for lower amounts during sales.
Note: If an order is particularly bulky or heavy, additional charges may apply and will be calculated at checkout.
How long will shipping take?
Delivery within Australia can be expected in 2-5 business days.
Shipping may take longer over peak periods or to remote locations. This is unfortunately beyond our control.
Upon shipping, you will be sent a confirmation email with a tracking number.
When will my order be shipped?
We endeavour to ship all parcels the same or next business day.
I've purchased a pre-order item. Will it ship with the rest of my order?
If a pre-order item is expected to arrive within 2 weeks, we will hold your order and ship all items together once the pre-order arrives.
If a wait of longer than 2 weeks is anticipated, we will ship your main order the same or next day, and post your pre-order when it arrives.
Should a pre-order be shipped separately, the second shipment will be free.
Do you ship internationally?
Yes, we ship internationally.
Rates vary by country and will be calculated at the checkout.
Will you ship to a P.O. Box?
Yes, we can ship orders to P.O. Boxes.
For further information, see our shipping policy.
Returns & Exchanges
We hope you love your Coco & Pud purchases.
If you're not entirely satisfied with your purchase, we're here to help you.
Please note WE DO NOT REFUND SALE OR DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET
Any returns need to be shipped within 14 days of receipt via return post for a size exchange, only if the products:
• Have not been used or worn
• Have no pulled threads
• Are not soiled or damaged, or absorbed dog smells
• Have its original tags attached
• Are returned in their original undamaged packaging
• Were not purchased on sale or as a clearance item
To complete your return, we require a receipt or proof of purchase, and your original Order No. & date of purchase.
Please check our return requirements have been met. Otherwise, we are unable to process your request.
ALL RETURNS MUST BE ACCOMPANIED BY A COMPLETED RETURN FORM
Complete your return details on the downloadable Return Form and post your return to:
Coco & Pud
PO Box 3345
Robertson NSW 2577
Please allow up to five business days from the day your return is received by our online store for it to be processed. You will be notified via email as soon as your return has been completed.
We do our best to facilitate all exchange requests, however, if the requested size, colour or style is unavailable or sold out at the time of processing your return, please understand we will not be able to fulfill your request.
If you believe that you have received faulty or damaged merchandise it may be returned, whether or not the products were purchased on sale or during a promotion. Faulty products will be replaced or refunded.
Sale items may only be refunded or returned if they are found to be faulty. Unfortunately sale items cannot be exchanged, as alternate sizes are often sold out or unavailable. Please measure your pet carefully when purchasing, we do not refund is a alternate size is not available.
If you need to exchange an item for sizing, send us an email at email@example.com and send your item to:
Coco & Pud
PO BOX 3345
Robertson NSW 2577
All shipping costs are the responsibility of the purchaser when returning an item. Shipping costs are non-refundable.
We recommend taking time to accurately measure your dog prior to making a purchase, and refer to the Size Charts on the individual product listing. Some products size exchanges may not be available due to stock levels. Please contact us to check stock before returning.
We do not change items for a different item, only size exchange.
If the item does not fit and needs to be exchanged, a Paid, self addressed satchel (500g) with tracking needs to be included along with the return item. If a pre paid satchel is not included in your return, or insufficient postage is included you will be invoiced accordingly.
Upon receiving the return, average turn around time of 3-4 days is expected for the replacement item to be shipped.
Depending on your location, the time it takes for your product to reach you, may vary. As this is up to Aus Post or Fastway Couriers.
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR DISCOUNTED OR SALE ITEMS. We do not refund if a item does not fit your pet. We are happy to size exchange. Each item has sizing on each listing to ensure best fit for your pet.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can't guarantee that we will receive your returned item.
By Coco & Pud
Australia's best dog beds, exclusive design Soho Luxe Lounge Bed gives luxury and style for pets a whole new meaning!
Soho Luxe Lounge Bed is a luxurious pet bed while being functional, practical and comfortable.
Soho Luxe Lounge pet bed is inspired by SoHo, New York aesthetic. Patinas of cast iron architectural detailing and cobblestone streets. The lounge beds are designed with interior design and colour trends in mind, your pet's bedding can now compliment your home styling.
Neutral colour palette ensures the Soho Luxe bed will blend into your home whilst giving your pet a comfortable place to sleep and rest.
Soho Luxe Lounge Bed is designed to cushion and surround your pet in a down-like fiberfill upholstered with the ultimate in luxurious, plush minky and cotton fabric. Walls of the bed provide support for resting the head, protection from draughts and adequate fill to alleviate any pressure points from hard surfaces.
Cushion cover easily unzips for easy care.
Recommended to cold water wash, line dry.
Simply, follow the washing instructions on the label.
Designed in Australia by Coco & Pud
Colours: Silver or Pewter
01 - 50cm x 43cm x 19cm
02 - 60cm x 52cm x 20cm
03 - 70cm x 60cm x 21cm
This is a gorgeous Bed for our little puppy Quality and Design are beautiful
We love this bed for our two dogs. We have Beagliers and they both fit comfortably on the large size. After about a year, I can't believe it still looks new. The zippered cushion cover is a game changer, so being able to wash it frequently with ease means it stays smelling fresh! The velour fabric on the inside is soo soft must be like sleeping on a cloud for our spoilt pooches! Thank you for designing such quality products which last! Definitely recommend this company.
We love this bed and so does our pup! He outgrew his size 1, and have now upsized with the same bed in a size 2!
Other family dogs jump in Henrys bed at any chance they have, and the one he outgrew has even been claimed by a MUCH larger family kelpie who drowns the bed, but loves it too much!