How much does shipping cost?
Most items sent within Australia will fall under our flat rate shipping as follows:
Standard post: $8.95
Express post: $11.55
For beds or bulky items:
Standard post: $14.65
Express post: $16.95
Shipping is always free for orders over $150. We may offer free shipping for lower amounts during sales.
Note: If an order is particularly bulky or heavy, additional charges may apply and will be calculated at checkout.
How long will shipping take?
Delivery within Australia can be expected in 2-5 business days.
Shipping may take longer over peak periods or to remote locations. This is unfortunately beyond our control.
Upon shipping, you will be sent a confirmation email with a tracking number.
When will my order be shipped?
We endeavour to ship all parcels the same or next business day.
I've purchased a pre-order item. Will it ship with the rest of my order?
If a pre-order item is expected to arrive within 2 weeks, we will hold your order and ship all items together once the pre-order arrives.
If a wait of longer than 2 weeks is anticipated, we will ship your main order the same or next day, and post your pre-order when it arrives.
Should a pre-order be shipped separately, the second shipment will be free.
Do you ship internationally?
Yes, we ship internationally.
Rates vary by country and will be calculated at the checkout.
Will you ship to a P.O. Box?
Yes, we can ship orders to P.O. Boxes.
For further information, see our shipping policy.
Returns & Exchanges
We hope you love your Coco & Pud purchases.
If you're not entirely satisfied with your purchase, we're here to help you.
Please note WE DO NOT REFUND SALE OR DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET
Any returns need to be shipped within 14 days of receipt via return post for a size exchange, only if the products:
• Have not been used or worn
• Is not soiled or damaged, or absorbed dog smells
• Has its original tags attached
• Is returned in its original undamaged packaging
• Was not purchased on sale or as a clearance item
To complete your return, we require a receipt or proof of purchase, and your original Order No. & date of purchase.
Please check our return requirements have been met. Otherwise, we are unable to process your request.
ALL RETURNS MUST BE ACCOMPANIED BY A COMPLETED RETURN FORM
Complete your return details on the downloadable Return Form and post your return to:
Coco & Pud
PO Box 3345
Robertson NSW 2577
Please allow up to five business days from the day your return is received by our online store for it to be processed. You will be notified via email as soon as your return has been completed.
We do our best to facilitate all exchange requests, however, if the requested size, colour or style is unavailable or sold out at the time of processing your return, please understand we will not be able to fulfill your request.
If you believe that you have received faulty or damaged merchandise it may be returned, whether or not the products were purchased on sale or during a promotion. Faulty products will be replaced or refunded.
Sale items may only be refunded or returned if they are found to be faulty. Unfortunately sale items cannot be exchanged, as alternate sizes are often sold out or unavailable. Please measure your pet carefully when purchasing, we do not refund is a alternate size is not available.
If you need to exchange an item for sizing, send us an email at firstname.lastname@example.org and send your item to:
Coco & Pud
PO BOX 3345
Robertson NSW 2577
All shipping costs are the responsibility of the purchaser when returning an item. Shipping costs are non-refundable.
We recommend taking time to accurately measure your dog prior to making a purchase, and refer to the Size Charts on the individual product listing. Some products size exchanges may not be available due to stock levels. Please contact us to check stock before returning.
If the item does not fit and needs to be exchanged, a Paid, self addressed satchel (500g) with tracking needs to be included along with the return item. If a pre paid satchel is not included in your return, or insufficient postage is included you will be invoiced accordingly.
Upon receiving the return, average turn around time of 3-4 days is expected for the replacement item to be shipped.
Depending on your location, the time it takes for your product to reach you, may vary. As this is up to Aus Post or Fastway Couriers.
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR DISCOUNTED OR SALE ITEMS. We do not refund if a item does not fit your pet. We are happy to size exchange. Each item has sizing on each listing to ensure best fit for your pet.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can't guarantee that we will receive your returned item.
Ruff Ruff Tux by Pooch Outfitters USA
From the exclusive couture wedding dress line by Pooch Outfitters, the high quality fashion brand that brings owners and their dogs the newest and most innovative apparel. Fresh, cool, fun designs that ensure style with an edge, guaranteed to make your doggy noticed. Make sure your pooch is always the best dressed and most admired, just like a real catwalk star. 'This elegant classic three button striped tux has collar detail with red bow tie detail and velcro closure. It has gold buttons on the back. Made in 100% polyester. Your pooch will make the perfect Groom at his fairytale wedding.
Please measure your pup for best fit
Neck (COLLO) XXS 6 "(15.2 cm) XS 8 Inch (20.3 cm) – S 9" (22.8 cm) – M 11 Inch (28 cm) – L 12 "(12 cm)-XL 14 (35.5 cm) 'girth (Giro Vita) 10 "(25.4 cm) XXS/XS 12" (30.4 cm) – S 14 "(35.5 cm) – M 16" (40.6 cm) – L 19 "(48 cm) – XL 22 (55.88 cm) 'of 2 Length (LUNGH) XXS 7 inches (17.7 cm)-XS 8 Inch (20.3 cm) – S 9 "(22.8 cm) – M 11 Inch (28 cm) – L 13" (33 cm) – XL 16 (40.6 cm)
*This item is non refundable non returnable sale item