We hope you love your Coco & Pud purchases.
If you're not entirely satisfied with your purchase, we're here to help you.

The following outlines our returns, exchanges and refund policy. By processing your payment with Coco & Pud, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit or exchange will be offered in all other circumstances.

All return policies issued by Coco & Pud abide by and are in line with the Australia Consumer Law (ACL)

NEED TO RETURN AN ITEM? HERE ARE THE STEPS!

1. Read the Returns Policy information below located on this page
to see if you qualify to make a return.

2. Download, print and complete this Return Form.

3. You will need to cover the return postage to send your return to us,
please also ensure to send your order with an activated tracking number
and have this information accessible.

4. Post your return within 14 days to:

Coco & Pud
PO Box 3345
Robertson NSW 2577
AUSTRALIA

RETURNS POLICY

Items purchased with a discount code, during a sale or marked down stock are not eligible for return. No returns or credits for final sale items.

Any returns need to be shipped within 14 days of receipt, and received by us within 30 days of your order via return post for a Store Credit, only if the products:

• Have not been used or worn
• Have no pulled threads
• Are not soiled or damaged, or absorbed dog smells
• Have its original tags attached
• Are returned in their original undamaged packaging
• Were not received as a prior exchange
• Pet Toys are not returnable
• Item is not marked on the product listing page as a Final Sale Item
• Were not purchased on sale or as a clearance item or with a discount code

Please note we offer a store credit only, we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.

No returns on Final Sale items or items purchased on sale or with a discount code. Final Sale items include items marked down to 30% or more or as stated on the product listing page. 

If you return items purchased on sale, with a discount code or a final sale item you will automatically be issued a store credit minus 20% of the original purchase price

We offer store credit only in the form of a Coco & Pud gift card via email.  Please check our return requirements have been met. Otherwise, we are unable to process your request.

Your store credit will reflect the value of the originally purchased goods price. If all items are returned and when purchasing your items you qualified for free shipping or were not charged shipping a shipping fee $9.95 will be deducted from your store credit to cover shipping fees for your original order. 

By processing your payment with Coco & Pud, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit will be offered in all other circumstances.

If you request to return a discounted item the item may no longer be on sale when you go to repurchase it. 

Store Credit

  • Store credit can only be used at cocoandpud.com.au
  • Store credit cannot be transferred to another person or account.
  • Any purchase amounts that exceed the value of the store credit can simple be topped up through payment for the remaining balance due via our ordering portal.

All Faulty items will be replaced, if replacements are not available they will be refunded. 

Responsibility of return address fully completed on your return satchel is the customers responsibility. We take no responsibility for any returns lost or missing in transit. 

Any returns not returned with a completed exchange form or returns not claimed within 60days of us contacting you will be forfeit. 

All shipping costs are the responsibility of the purchaser when returning an item. Shipping costs are non-refundable.

PROCESSING TIME

Processing of returns can take up to 14 days. If your return excludes a completed return form this may delay your return over 14+ days. You will be notified via email as soon as your return has been completed.

SALE ITEMS
Sale items or items marked as Final Sale may only be refunded or returned if they are found to be faulty. Unfortunately sale items cannot be returned. Please measure your pet carefully when purchasing, we do not refund if an alternate size is not available. 

REFUNDS
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR DISCOUNTED OR SALE ITEMS. We do not refund if a item does not fit your pet. We are happy to provide a store credit. Each item has sizing on each listing to ensure best fit for your pet.

We are unable to cancel orders, once shipped or lodged with Australia Post. If a refund is requested, items will be refunded minus shipping costs and minus 20% restocking fee. 

Items purchased with a discount code, during a sale or marked down stock are not eligible for return. No returns or credits for final sale items.
If a item is faulty it will be replaced, if replacement not available you will be refunded. Shipping will not be refunded under any circumstances. 

Please note WE DO NOT REFUND SALE  OR DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET

Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty and a replacement is not available.

By processing your payment with Coco & Pud, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty, where a replacement is not available. A store credit or exchange will be offered in all other circumstances. 

Please ship returns using a trackable shipping service, and consider shipping insurance if your parcel is of greater value than $100. We are only able to process returns received by us, and any lost parcels will be the responsibility of the postal service or courier.

 

Download Return Form