Returns and exchanges


We hope you love your online purchases. If you change your mind, you are welcome to return your items purchased online with the exclusion of sale merchandise. The returns need to be shipped within 14 days of receipt via return post for an exchange or refund, only if the products:

* Have not been used or worn
* is not soiled or damaged
* has its original tags attached
* is returned in its original packaging

To complete your return, we require a receipt or proof of purchase, and you original Order No. & date of purchase. Check our return requirements have been met, complete your return details on the downloadable Return Form and post your return.

Please allow up to five business days from the day your return is received by our online store for it to be processed. You will be notified via email as soon as your return has been completed.

We do our best to facilitate all exchange requests, however if the requested size, colour or style is unavailable at the time of processing your return, please understand we will not be able to fulfil your request.

If you believe that you have received faulty or damaged merchandise it can be returned at any time, whether or not the products were purchased on sale or during a promotion.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund by EFT or PayPal will be processed within 7 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jane@cocoandpud.com.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange an item fo sizing, send us an email at jane@cocoandpud.com.au and send your item to: PO BOX 3345 Robertson New South Wales AU 2577.

Gift Cards
You will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 3345 Robertson New South Wales AU 2577

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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