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Shipping Policy

Orders are packed and shipped within 1-2 business days, Express Post is shipped daily, Monday through to Friday (except public holidays).

Please allow for delays over public holidays, extreme weather conditions, Covid-19 delays and property access for delivery. 

For shipment updates please use the tracking number provided in your shipped confirmation email or contact your local postal service with your tracking number. 

By accepting our terms and conditions upon placing your order you agree that Coco & Pud is not responsible for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

We have limited control over delivery times and recommend phoning the courier listed on your email notification. Drivers are not hired by Coco & Pud, they are third party delivery couriers, therefore out of our control. Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party. Once a parcel has been deemed delivered by a third party shipment company Coco & Pud can take no responsibility for missing, stolen or undelivered goods. 

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.We are unable to make changes or cancel orders, once shipped or lodged with Australia Post. If a refund is requested, items will be refunded minus shipping costs and minus 20% restocking fee. 

Due to Covid 19 there are some shipping delays with both domestic and international shipping. Coco & Pud is not responsible for any delays and goods or shipping costs will not be refunded for delays or hold ups with shipping. 

If you live in a apartment, we recommend you get your parcel delivered to a secure parcel locker. We cannot take responsibility for parcels proven to be delivered but not received, or parcel stolen from letterboxes. We recommend selecting delivery with Signature option at checkout. 

We cover up to $100 of a product value if a parcel is deemed by Australia Post as missing or lost in transit. If deemed missing, or damaged replacement goods will be shipped, or a store credit up to the value of $100 will be issued. We suggest choosing Postage plus insurance at checkout. If insurance is not selected we will only over up to $100 for loss or damage in transit. 

We take no responsibility for orders left unattended by Australia Post, lost or stolen once delivered. 

We recommend selecting Signature on Delivery shipping method at checkout otherwise no responsibility will be taken for parcels left unattended, stolen once delivered or if Australia Post deems a parcel as delivered, but has not been received. 

Please click here for our free shipping policy and all exclusions that apply.

Import taxes or customs duty are the sole responsibility of the customer. In the event of a parcel returned due to non-delivery or not being picked up or import fees not paid, a refunds will not be given.

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