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Shipping Policy

Orders are packed and shipped daily, Monday through to Friday (except public holidays).

Please allow for delays over public holidays, extreme weather conditions and property access for delivery. 

For shipment updates please use the tracking number provided in your shipped confirmation email or contact your local postal service with your tracking number. 

By accepting our terms and conditions upon placing your order you agree that Coco & Pud is not responsible for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

We have limited control over delivery times and recommend phoning the courier listed on your email notification. Drivers are not hired by Coco & Pud, they are third party delivery couriers, therefore out of our control. Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party. However, we replace the order if stock levels permit and resend.

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.

Import taxes or customs duty are the sole responsibility of the customer. In the event of a parcel returned due to non-delivery or not being picked up, a refund will not be given for shipping. Products only will be refunded.