Coco & Pud Luna Bear Cat Lead

For further information, see our shipping policy.

NEED TO RETURN AN ITEM? HERE ARE THE STEPS!

1. Read the Returns Policy information located on this page
to see if you qualify to make a return.

2. Download, print and complete a returns form on the downloadable Return Form 

3. Include your returns form with the item(s) you wish to return
and package together with a SELF ADDRESSED PRE PAID Minimum 500g AUSTRALIA POST SATCHEL for us to ship the new size to you in.

4. You will need to cover the return postage to send your return to us,
please also ensure to send your order with an activated tracking number
and have this information accessible.

5. Post your return to:

Coco & Pud
PO Box 3345
Robertson NSW 2577
AUSTRALIA

RETURNS POLICY

Any returns need to be shipped within 14 days of receipt, and received by us within 30 days of your order via return post for a size exchange, only if the products:

• Have not been used or worn
• Have no pulled threads
• Are not soiled or damaged, or absorbed dog smells
• Have its original tags attached
• Are returned in their original undamaged packaging
• Were not purchased on sale or as a clearance item or with a discount code
• Were not received as a prior exchange
• Pet Toys are not returnable
• Item is not marked on the product listing page as a Final Sale Item

Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.

We offer size exchanges only, colour and product changes are not accepted unless a size exchange is unavailable. Additional products cannot be added to exchanges a new order for additional items must be placed via our website. 

To complete your return, we require a receipt or proof of purchase, and your original Order No. & date of purchase.

Please check our return requirements have been met. Otherwise, we are unable to process your request.

By processing your payment with Coco & Pud, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit or exchange will be offered in all other circumstances.

We do our best to fulfil all size exchanges, however if the requested size, colour or style is unavailable or sold out at the time of processing your return, please understand we will not be able to fulfill your request. If a size or colour is not available you will offered a Store Credit or replacement item. We recommend taking time to accurately measure your dog prior to making a purchase, and refer to the Size Charts on the individual product listing. Some products size exchanges may not be available due to stock levels. Please contact us to check stock before returning. 

Items purchased with a discount code, during a sale or marked down stock can be size exchanged only, if available. If you request to exchange a discounted item you may be required to make payment for the price difference of the exchange. 
No size exchanges or returns on Final Sale items. Final Sale items include items marked down to 30% or more or as stated on the product listing page. 

All Faulty items will be replaced, if replacements are not available they will be refunded. 

Responsibility of return address fully completed on your return satchel is the customers responsibility. We take no responsibility for any returns lost or missing in transit. 

Any returns not claimed within 60days of us contacting you will be forfeit. 

All shipping costs are the responsibility of the purchaser when returning an item. Shipping costs are non-refundable.

We do not change items for a different item, only size exchange. One exchange per order. 

PROCESSING TIME

Processing of returns can take up to 14 days. If your return excludes a postage satchel or completed exchange form this may delay your return over 14+ days. You will be notified via email as soon as your return has been completed.

SALE ITEMS
Sale items or items marked as Final Sale may only be refunded or returned if they are found to be faulty. Unfortunately sale items cannot be exchanged, as alternate sizes are often sold out or unavailable. Please measure your pet carefully when purchasing, we do not refund is a alternate size is not available. 

Prior exchanges 
Items issued in an exchange may not be returned for further exchange.

REFUNDS
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR DISCOUNTED OR SALE ITEMS. We do not refund if a item does not fit your pet. We are happy to size exchange. Each item has sizing on each listing to ensure best fit for your pet. We are unable to cancel orders, once shipped or lodged with Australia Post. If a refund is requested, items will be refunded minus shipping costs and minus 20% restocking fee. Items purchased with a discount code, during a sale or marked down stock can be returned for a store credit only. No refunds or credits for final sale items. If a item is faulty it will be replaced, if replacement not available you will be refunded. Shipping will not be refunded under any circumstances. 

Please note WE DO NOT REFUND SALE  OR DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET

Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.

By processing your payment with Coco & Pud, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit or exchange will be offered in all other circumstances.

All Faulty items will be replaced, if replacements are not available they will be refunded. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can't guarantee that we will receive your returned item.