How much does shipping cost?
Most items sent within Australia will fall under our flat rate shipping as follows:
Standard post: $8.95
Express post: $11.55
For beds or bulky items:
Standard post: $14.65
Express post: $16.95
Shipping is always free for orders over $150. We may offer free shipping for lower amounts during sales.
Note: If an order is particularly bulky or heavy, additional charges may apply and will be calculated at checkout.
How long will shipping take?
Delivery within Australia can be expected in 2-5 business days.
Shipping may take longer over peak periods or to remote locations. This is unfortunately beyond our control.
Upon shipping, you will be sent a confirmation email with a tracking number.
When will my order be shipped?
We endeavour to ship all parcels the same or next business day.
I've purchased a pre-order item. Will it ship with the rest of my order?
If a pre-order item is expected to arrive within 2 weeks, we will hold your order and ship all items together once the pre-order arrives.
If a wait of longer than 2 weeks is anticipated, we will ship your main order the same or next day, and post your pre-order when it arrives.
Should a pre-order be shipped separately, the second shipment will be free.
Do you ship internationally?
Yes, we ship internationally.
Rates vary by country and will be calculated at the checkout.
Will you ship to a P.O. Box?
Yes, we can ship orders to P.O. Boxes.
For further information, see our shipping policy.
Returns & Exchanges
We hope you love your Coco & Pud purchases.
If you're not entirely satisfied with your purchase, we're here to help you.
Please note WE DO NOT REFUND SALE OR DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET
Any returns need to be shipped within 14 days of receipt via return post for a size exchange, only if the products:
• Have not been used or worn
• Have no pulled threads
• Are not soiled or damaged, or absorbed dog smells
• Have its original tags attached
• Are returned in their original undamaged packaging
• Were not purchased on sale or as a clearance item
• Were not received as a prior exchange
To complete your return, we require a receipt or proof of purchase, and your original Order No. & date of purchase.
Please check our return requirements have been met. Otherwise, we are unable to process your request.
ALL RETURNS MUST BE ACCOMPANIED BY A COMPLETED RETURN FORM
Complete your return details on the downloadable Return Form and post your return to:
Coco & Pud
PO Box 3345
Robertson NSW 2577
Please allow up to five business days from the day your return is received by our online store for it to be processed. Processing of returns can take up to 14 days. You will be notified via email as soon as your return has been completed.
We do our best to facilitate all exchange requests, however, if the requested size, colour or style is unavailable or sold out at the time of processing your return, please understand we will not be able to fulfill your request.
If you believe that you have received faulty or damaged merchandise it may be returned, whether or not the products were purchased on sale or during a promotion. Faulty products will be replaced or refunded.
Sale items may only be refunded or returned if they are found to be faulty. Unfortunately sale items cannot be exchanged, as alternate sizes are often sold out or unavailable. Please measure your pet carefully when purchasing, we do not refund is a alternate size is not available.
Items issued in an exchange may not be returned for further exchange.
If you need to exchange an item for sizing, send us an email at firstname.lastname@example.org and send your item to:
Coco & Pud
PO BOX 3345
Robertson NSW 2577
All shipping costs are the responsibility of the purchaser when returning an item. Shipping costs are non-refundable.
We recommend taking time to accurately measure your dog prior to making a purchase, and refer to the Size Charts on the individual product listing. Some products size exchanges may not be available due to stock levels. Please contact us to check stock before returning.
We do not change items for a different item, only size exchange. One exchange per order.
If the item does not fit and needs to be exchanged, a Pre Paid, self addressed Australia Post satchel (Minimum 500g, must fit the new items comfortably) with tracking needs to be included along with the return item. If a pre paid satchel is not included in your return, or insufficient postage is included you will be invoiced accordingly.
Upon receiving the return, average turn around time of 3-4 days is expected for the replacement item to be shipped.
Depending on your location, the time it takes for your product to reach you, may vary. As this is up to Australia Post.
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR DISCOUNTED OR SALE ITEMS. We do not refund if a item does not fit your pet. We are happy to size exchange. Each item has sizing on each listing to ensure best fit for your pet. We are unable to cancel orders, once shipped or lodged with Australia Post.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can't guarantee that we will receive your returned item.
DOGUE Foxy Dog Collars are classic, fun DOGUE.
Handmade in Australia from the Highest Quality softest New Zealand leather, they are sure to be envied by everyone.
Fun, yet understated, these beautiful DOGUE Foxy leather dog collars with Swarovski crystals will add a hint of playfulness.
Each white leather flower shaped like a daisy on the Dogue Foxy Dog collar is highlighted with stunning Swarovski crystals, which are then riveted onto the buttery soft Red leather, a quality super shiny buckle and D ring just set it of.
We personally measure all dog collars ourselves and the first measurement is from the middle of the buckle to the first hole and second is to the last, as they are handmade some minor variance can occur.
We suggest you measure your Dog's neck with enough room for two fingers and then choose a Collar where that size gives room either side, for example if the Dogs neck is 32cm choose a 40cm Dog Collar.
30cm Collar: First Hole 21cm - Last Hole 27.5cm - Width 1cm
35cm Collar: First hole 25cm - Last hole 30cm - Width 1.5cm
40cm Collar: First hole 28cm - Last hole 36cm - Width 1.5cm
45cm Collar: First hole 33cm - Last hole 41cm - Width 1.8cm
55cm Collar: First hole 42cm - Last hole 49cm - Width 2.6cm
Handmade in Australia from the softest of New Zealand leather, they are sure to capture attention wherever you many roam.
White (Pink flowers)
Black (White flowers)
Red (White flowers)
Lt. Blue (White flowers)
Lt. Pink (White flowers)
Fuschia (White flowers)
This was the perfect collar for our little dachshund Daisy as she is dark brown in collar and the little daisy it really represents 🥰🥰
The collar is gorgeous! Has a soft comfy underside for her and it’s a perfect fit! The flowers seem to always stay on top where you can see them (as I’ve had other collars in the past where the diamanté’s etc have moved to the underside as they’re heavy).
Gorgeous! Maggie loves her new collar. Very pretty and sparkling.